Every closed-won deal is a promise to your customer.

Atlas helps post-sales teams deliver.

Atlas is a living model of how your post-sales works

Atlas learns your customers, language, processes, commitments and exceptions, and keeps that understanding current as customers and operations change.

Meridian Foods — Closed Woncontract

MER — implementation epic · 34 issuesepic

12 open customer ticketszendesk

#meridian-impl · 214 messageschannel

TStenant cfg-4412 · sandboxapi

Meridian Foods — Implementation

800 employees · mid-market playbook

stageStep 17 of 42 — payroll parallel run

blockedWaiting on the customer's payroll file · 3 days

go-liveNov 14 · at risk

ownerSam Okafor · escalations to Priya Nair

Connect your CRM, calls, tickets, support history, email, Slack, playbooks, contracts, SOWs, and internal data.

where deals closeSalesforceHubSpot

Attio

where work is trackedJira

Linear

Asana

Monday.com

where customers talk to you

ZendeskSlack

TeamsGmail

Fin

Front

where knowledge livesNotionDrive

Confluence

Airtable

Guru

your platformAdmin APIsInternal tools

Leverage Atlas collaboratively where you already work in Slack and Teams

Anyone can ask a follow-up in the thread. Atlas updates the same shared canvas, so the team works from one live report instead of five exports.

Thread#impl-teamToday

Atlasapp10:05

Here's the payroll activation report Priya asked for.

Canvas

Payroll Activation Drag — Report

Canvas · updated 10:05

payroll activation drag · last 50 implementations

Payroll is the slowest module to activate: the customer's payroll file costs 6.2 median days — four times what data mapping costs — and two thirds of all slip lands before the parallel run.

The book is not idle — the drag is missing inputs, not team effort. Benefits follows at 3.4 days, approvals add 3.1 to payroll go-lives. The live question for Monday is how file chasing converts

2 replies

Sam Okafor10:12

@Atlas can you split the drag by customer segment? Curious if mid-market is carrying it.

Atlasapp10:13

Split added — mid-market accounts for 80% of the payroll drag. Same canvas, updated.

See where delivery is drifting before the customer does

Atlas monitors meaningful customer signals and surfaces the accounts that require action, together with the evidence behind each alert.

#impl-teamToday

Priya Nair09:58

Payroll go-lives keep running long. Can we see median delay by module and blocking reason across our recent implementations?

Atlasapp10:05

Payroll is the slowest module to activate, and the drag isn't your team's work. Across the last 50 implementations, the biggest single cost is the customer's payroll file arriving late — 6.2 median days, four times what data mapping costs you.

The fix lives at kickoff, not at step 17: request the file the day the deal closes, and flag the accounts already past due.

evidence · jira · slack · zendesk · call transcripts

activation dragmedian days added · last 50 implementations

Missing inputsApprovalsData mappingQuiet stakeholdersCore HR1.20.81.90.6Time & Attendance2.11.12.40.9Benefits3.42.61.81.3Payroll6.23.11.42.2

days added

<1d1–2d2–3d3–5d5d+

Answers that stand up to scrutiny.

Every number is computed with real SQL over governed views. Numbers are calculated, not guessed. Factual claims link back to their source.

When Atlas can't find evidence, it tells you rather than hallucinating an answer.

#impl-teamToday

Priya Nair14:06

@Atlas why are implementations slipping? Has champion departure been an issue?

Atlasapp14:07

Computed over your last 50 implementations — answer and evidence on the canvas.

Canvas

Why Implementations Slip — Answer

Canvas · updated 14:07

median delay · by causelast 50 implementations

Payroll file arrives late

6.2d

Sandbox config approval

3.1d

Data mapping review

1.4d

Slip concentrates in inputs nobody chased¹ — two thirds of it lands before the payroll parallel run, not on work your team hasn't done.

Champion departure doesn't hold up: it occurred in 2 of 50 implementations, and neither slipped beyond the median. There's no real evidence it drives delay.

“Honestly, the holdup is on our side — finance still hasn't signed off on the payroll export. Nothing's blocked on your team.”

1 · gong call transcript · Meridian Foods · this week · + 6 similar

evidence check · champion departure: 2 occurrences in 50 · no link to slip found · answered “no” rather than guessed

Keep your CRM and GTM systems decluttered

“Everyone can feel the energy and joy you gain from tidying. The magic is contagious.”

— Marie Kondo

While Marie Kondo was talking about your home, the same applies to the systems that support your GTM team. Atlas autonomously keeps your systems in check and refers to the expert when required.

#gtm-opsToday

Atlasapp09:00

Morning tidy — 14 checks across HubSpot and Salesforce. 11 handled, 2 need your judgment.

Daily tidy5 of 14 items

ItemStatusOwner

Merge duplicate contacts — Rachel, Meridian FoodsRunning@atlas

Log go-live dates from the project trackerRunning@atlas

Close 12 stale CRM tasks past dueRunning@atlas

Renewal opp missing ARRNeeds review@sam

Reassign accounts from departed ownerNot started@sam

Add item

Reduce the handoff overhead

Context isn't lost between people, systems, and siloed execution — Atlas captures it all and hands it forward.

#impl-teamToday

Sam Okafor16:40

@Atlas I just picked up the Meridian Foods implementation and we kick off tomorrow morning — can you compile everything I need from the SOW and any promises made across the sales cycle?

Atlasapp16:41

Here is everything you need to know. Live payroll parallel run before the Nov 14 go-live — committed on the final pricing call and in the SOW

Meridian Foods — kickoff briefcompiled from 5 sources · 22 artefacts

scope800 employees · Core HR, Payroll, Time & Attendance countersigned SOW

technicalPayroll file via SFTP from their provider · sandbox tenant ready by week 2 SOW appendixemail

ae promisePhase-2 integration fee waived — confirmed in writing during procurement email thread

from memoryPayroll files run late when finance sign-off isn't secured early — raise it on the kickoff call 50 implementations

Built for companies where delivery is part of the product.

Vertical SaaS, lending, and regulated platforms — where implementation takes weeks, every account is configured differently, and the know-how lives in people's heads.

Implementation

Get every account live, faster.

Kickoff briefs compiled from the sales cycle
One live picture per account
Missing customer inputs chased automatically
Go-live dates that stay honest

Customer Success

Renewals that defend themselves.

Drift surfaced before the customer feels it
Health backed by evidence, not gut
Handoffs that arrive intact
QBRs compiled from live data

Onboarding specialists and consultants

Deliver exactly what was sold.

Scope and technical requirements preserved
Configuration decisions on the record
Playbooks distilled from past projects
Judgment calls routed to the right person

Ops & Compliance

Systems that keep themselves in check.

CRM and GTM hygiene on autopilot
Approvals with an audit trail
Answers computed over governed views
Every change traced to its source

If customer value takes weeks of coordinated work after signature, we should talk.

Your customers' data is the whole business. We treat it that way.

Visit the Trust Centre

EU by default

EU data residency by default. US available on request.

Encrypted everywhere. At rest and in transit, without exception.

Tenant isolation, enforced. At the database level, not just in policy.

References, not contents. Raw messages are never stored — and your data is always exportable.

SOC 2in progress

SOC 2 Type I. Certification is underway.

A limited offer for our first 100 customers

$25/ seat / month

Unlimited data sources
Unlimited queries and tasks*
Slack and email support
Custom integrations & API access
Dedicated onboarding

*Fair usage policy applies

Start free. No usage? No charge.

Atlas is a living model of how your post-sales works

Leverage Atlas collaboratively where you already work in Slack and Teams

See where delivery is drifting before the customer does

Answers that stand up to scrutiny.

Keep your CRM and GTM systems decluttered

Reduce the handoff overhead

Built for companies where delivery is part of the product.

Implementation

Customer Success

Onboarding specialists and consultants

Ops & Compliance

Your customers' data is the whole business. We treat it that way.

A limited offer for our first 100 customers

Faster activation. Fewer post-contract surprises. Renewals that defend themselves.